Frequently Asked Questions
Everything you need to know about shopping for your home at Getters.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the selected white-glove delivery options.
Do you offer international shipping for home goods?
Currently, Getters ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
How can I track the status of my home delivery?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
Getters accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.
Are your wood products sustainably sourced?
Yes, we pride ourselves on sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.